Refund policy

Return & Refund Policy

Last Updated: September 4, 2026

At Kishorie, we carefully inspect and pack every order before dispatch. We want you to receive your jewellery in the same condition in which it leaves our facility.

Please read this Return & Refund Policy carefully before placing your order. By placing an order with Kishorie, you acknowledge and agree to the terms of this policy.

1. Return Window

Return requests must be raised within 48 hours of delivery of the order.

Requests raised after the applicable return window may not be accepted unless required under applicable law or specifically approved by Kishorie.

The return window begins from the date on which the courier records the order as delivered.

2. When Is a Return Accepted?

A return may be accepted in the following situations, subject to verification:

A. Wrong Product Received

If you receive a product that is different from the product ordered, please contact us within the return window.

The product must remain unused and in its original condition with all original packaging and tags, wherever applicable.

B. Damaged Product Received

If your jewellery arrives damaged, please contact us immediately after delivery.

Clear photographs and/or an unboxing video may be required to verify the condition of the product and packaging.

C. Missing Product or Missing Item

If an item is missing from your order, notify us within the return window.

We may request photographs/video of the received package, shipping label, packaging, and contents to investigate the claim.

D. Manufacturing Defect

If the product appears to have a genuine manufacturing defect, Kishorie may provide a replacement, repair, store credit, refund, or another appropriate resolution after inspection.

Normal characteristics of handmade, imitation, artificial, or fashion jewellery are not necessarily considered manufacturing defects.

3. Types of Returns That May Be Accepted

Depending on the circumstances and after verification, Kishorie may provide:

  • Replacement

  • Exchange

  • Refund

  • Store credit

  • Repair or other suitable resolution

The specific resolution will depend on the nature of the issue, product availability, evidence provided, and applicable law.

Kishorie is not obligated to provide a replacement with an identical product if the product is unavailable. In such cases, another appropriate resolution may be offered.

4. Returns Due to Customer's Change of Mind

Returns due solely to change of mind, personal preference, colour preference, styling preference, or simply not liking the product may not be accepted unless Kishorie has specifically offered a return/exchange facility for that product.

Customers are therefore advised to carefully review product photographs, descriptions, measurements, specifications, and other information before placing an order.

5. Jewellery That Cannot Be Returned

For hygiene, safety, product-protection, and resale reasons, the following may not be eligible for return:

  • Jewellery that has been worn or used

  • Jewellery showing signs of use

  • Jewellery that has been altered, resized, repaired, or modified by the customer or a third party

  • Jewellery with scratches, stains, makeup, perfume, sweat, dirt, or other signs of use

  • Products damaged after delivery due to customer handling

  • Products missing original packaging, tags, accessories, or components where applicable

  • Products damaged due to improper storage, handling, cleaning, or care

  • Products exposed to water, perfume, chemicals, cosmetics, or other substances contrary to the care instructions

  • Products that have been intentionally damaged

  • Products returned without prior approval from Kishorie

  • Products returned after the applicable return period

  • Products specifically marked as non-returnable on the product page

Certain products may have additional return restrictions, which will be mentioned on the relevant product page.

6. Condition Required for an Eligible Return

To qualify for a return, the product must generally be:

  • Unused and unworn

  • In its original condition

  • Free from damage caused after delivery

  • Returned with the original packaging

  • Returned with tags, accessories, or other components supplied with the order, wherever applicable

  • Securely packed to prevent damage during return transit

Kishorie may reject or adjust a return/refund if inspection shows that the product does not meet the applicable return conditions.

7. Unboxing Video & Evidence

Customers are strongly encouraged to record a continuous, unedited unboxing video beginning with the sealed package and clearly showing:

  1. The outer package

  2. Shipping label

  3. Condition of the package

  4. Opening of the package

  5. Jewellery and all included items

An unboxing video may be required to properly investigate claims involving:

  • Damaged jewellery

  • Missing products

  • Missing components

  • Wrong products

  • Tampered packages

  • Quantity discrepancies

Photographs, videos, packaging details, and other evidence may be requested before a return or refund is approved.

Failure to provide sufficient evidence may make it difficult for Kishorie to verify the claim.

8. Return Approval

Do not send a product back without receiving return instructions from Kishorie.

To request a return, contact Kishorie through the available customer-support channel and provide:

  • Order number

  • Reason for return

  • Photographs/videos of the product

  • Photographs of the packaging and shipping label, where relevant

  • Any other information reasonably required for verification

Kishorie will review the request and, if approved, provide the applicable return instructions.

A return shipment sent without prior approval may not be accepted.

9. Return Shipping Charges

Return shipping charges depend on the reason for the return.

If the mistake is from Kishorie

Where Kishorie confirms that the wrong product was sent, the product was damaged before delivery, or another verified issue attributable to Kishorie occurred, Kishorie will generally bear the applicable return shipping cost and provide an appropriate resolution.

If the issue is not caused by Kishorie

Where the return is requested because of a customer-related reason, including but not limited to:

  • Change of mind

  • Incorrect product selection

  • Incorrect size/variant selected by the customer

  • Incorrect address provided by the customer

  • Customer refusing delivery

  • Customer requesting a return without a product defect

  • Failure to follow product-care instructions

  • Damage caused after delivery

  • Any other reason attributable to the customer

the customer may be required to bear the applicable return shipping and/or logistics charges, where permitted by applicable law.

These charges may be deducted from the eligible refund or collected separately before processing the return.

10. Return Shipping Risk

Once the customer ships an approved return, the customer should retain the return tracking information and proof of shipment.

Kishorie is not responsible for a return parcel that is lost, damaged, stolen, or misrouted while being returned through a courier selected or arranged by the customer.

Where Kishorie arranges the return pickup, the shipment will be subject to the applicable courier process.

11. Product Inspection After Return

All returned products may be inspected after they reach Kishorie.

Inspection may include checking:

  • Product condition

  • Signs of wear or use

  • Scratches or damage

  • Missing components

  • Packaging

  • Tags

  • Product authenticity/identity

  • Whether the returned product corresponds to the original item shipped

A return request being initially approved does not necessarily mean that a refund will automatically be issued.

Final resolution will be determined after the returned product is received and inspected.

12. Tampered, Used, or Damaged Returns

If the returned product is found to be:

  • Used or worn

  • Damaged after delivery

  • Different from the product originally shipped

  • Missing components

  • Altered or repaired

  • Heavily soiled

  • Without required original packaging

  • Returned in a condition that prevents resale

Kishorie may reject the return or provide a reduced/alternative resolution, to the extent permitted by applicable law.

If a return is rejected after inspection, the product may be shipped back to the customer at the customer's expense where permitted by law.

13. Exchange

Where exchange is offered, the replacement product will be subject to availability.

If the requested replacement is unavailable, Kishorie may offer another suitable resolution, such as store credit or refund, depending on the circumstances.

Any price difference applicable to an exchange will be handled as communicated by Kishorie.

14. Refund Eligibility

A refund will only be processed after the return is approved and, where applicable, the returned product has been received and successfully inspected.

The refund amount may exclude non-refundable charges or applicable return/logistics costs where such deductions are permitted by applicable law and this policy.

If the original order included a shipping charge that is non-refundable under the applicable circumstances, that amount may not be included in the refund.

15. Refund Method

Approved refunds will generally be issued through the original payment method or another suitable method available to Kishorie.

For COD orders, Kishorie may require the customer to provide accurate bank/account or other payment details required to process the refund.

Customers are responsible for providing correct refund details.

Kishorie will not be responsible for delays or failed transfers resulting from incorrect information provided by the customer.

16. Refund Processing

After the return has been received and approved following inspection, Kishorie will initiate the eligible refund within a reasonable processing period.

The time taken for the amount to appear in the customer's account may additionally depend on the payment gateway, bank, card issuer, or other financial institution.

Refund initiation by Kishorie does not guarantee an exact crediting time because external payment providers may have their own processing timelines.

17. Partial Refunds

Where only part of an order is eligible for a refund, Kishorie may issue a refund only for the eligible product(s), subject to applicable deductions and this policy.

Shipping or other charges may not be refundable where they relate to the overall order rather than the individual returned product.

18. Order Cancellation

Cancellation requests should be made before the order is dispatched.

Once an order has been dispatched, cancellation may not be possible.

If a customer refuses delivery or otherwise causes the order to be returned after dispatch, the applicable shipping and return logistics costs may be recovered from the customer where permitted by law.

19. RTO and Refused Deliveries

If an order is returned to Kishorie because the customer:

  • Refuses delivery

  • Is unavailable during delivery attempts

  • Does not respond to courier calls

  • Provides an incorrect/incomplete address

  • Provides an incorrect PIN code

  • Requests cancellation after dispatch

  • Otherwise prevents successful delivery

the shipment may be treated as RTO (Return to Origin).

Applicable forward and return shipping/logistics costs may be deducted from any eligible refund or recovered from the customer, where permitted by applicable law.

For COD orders, repeated RTOs or refusal of delivery may result in COD being restricted or unavailable for future orders.

20. Damaged Package at Delivery

If the outer package appears visibly damaged or tampered with at the time of delivery, customers are advised to:

  • Refuse delivery where reasonably possible; or

  • Immediately record the condition of the package and contact Kishorie.

If a visibly damaged/tampered package is accepted, customers should record photographs/video before opening it.

This information may be required to raise a claim with the courier partner.

21. Incorrect Product Claims

If a customer claims that an incorrect product was received, Kishorie may compare the claim against:

  • Order details

  • Product SKU/variant

  • Packing records

  • Product photographs

  • Package weight, where available

  • Shipping information

  • Unboxing evidence

  • Other available records

A replacement/refund will be provided only after the claim has been reasonably verified, subject to applicable law.

22. Missing Item Claims

If an item is reported missing, Kishorie may investigate the claim using available order, packing, shipping, and delivery records.

The customer may be required to provide photographs/video of the received package and its contents.

A refund or replacement is not automatic merely because an item is reported missing; the claim may be subject to verification.

23. Product Care & Customer Responsibility

Jewellery should be handled and stored according to the care instructions provided by Kishorie.

Damage resulting from improper use, storage, cleaning, exposure to water, perfume, cosmetics, chemicals, sweat, or other substances is generally not considered a manufacturing defect.

Such damage may not qualify for a return, replacement, or refund.

24. Promotional, Discounted & Free-Gift Orders

Products purchased during promotions, discounts, special offers, bundles, or with free gifts may be subject to additional return conditions.

If a return affects eligibility for a promotion or free gift, Kishorie may adjust the refund accordingly, where permitted by applicable law.

If a free gift or promotional item was provided as part of an order, Kishorie may require it to be returned along with the eligible product where applicable.

25. Fraudulent or Abusive Claims

Kishorie reserves the right to investigate claims and take reasonable action where there is evidence of:

  • Fraudulent claims

  • Repeated abusive returns

  • Product substitution

  • Intentional damage

  • False information

  • Repeated misuse of return/refund facilities

Where permitted by applicable law, Kishorie may reject such claims and restrict future orders, returns, refunds, or COD availability.

26. Third-Party Courier Responsibility

Kishorie may use third-party courier and logistics providers.

Where a shipping issue is caused by the courier, Kishorie will make reasonable efforts to assist the customer and coordinate with the logistics provider.

However, courier delays or operational issues do not automatically make Kishorie liable for compensation beyond the remedies required under applicable law.

27. No Automatic Refund

Submitting a return request does not guarantee approval.

Every return/refund request is subject to the conditions of this policy, verification of the issue, product condition, and applicable law.

Kishorie reserves the right to investigate each case before approving a refund, replacement, exchange, or other resolution.

28. Policy Changes

Kishorie may update this Return & Refund Policy from time to time.

The updated policy will be published on this page along with the revised "Last Updated" date.

The policy applicable to an order will generally be the policy in effect when the order was placed, subject to applicable law.

29. Contact Us

For return, exchange, or refund-related assistance, please contact Kishorie through the customer-support details provided on our website.

Please include your order number and relevant photographs/videos when contacting us regarding an order issue.

Important Customer Notice

Please inspect your package and jewellery carefully immediately after delivery.

If there is any issue with your order, contact Kishorie within the applicable return window so that we have a reasonable opportunity to investigate and resolve the matter.

Kishorie is committed to handling genuine customer concerns fairly while protecting against misuse of the return and refund process.