Shipping policy

Shipping Policy

Last Updated: September 2, 2026

At Kishorie, we carefully pack every order to ensure your jewellery reaches you safely and securely. Please read the following Shipping Policy before placing your order.

By placing an order on our website, you acknowledge and agree to the terms mentioned below.

1. Order Processing Time

  • Orders are generally processed and dispatched within 1–3 business days after the order is successfully placed.

  • Orders placed on Sundays, public holidays, or during promotional/peak-sale periods may require additional processing time.

  • Once your order has been dispatched, you will receive the available tracking details through the contact information provided during checkout.

  • Processing time and shipping/transit time are separate. The delivery estimate begins after the order has been dispatched.

2. Delivery Time

Delivery generally takes approximately 3–7 business days after dispatch, depending on the delivery location and courier service.

Remote, rural, or difficult-to-service locations may require additional time.

Please note that delivery timelines are estimates and not guaranteed delivery dates. Delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Festivals or peak shopping periods

  • Courier delays

  • Transportation issues

  • Operational disruptions

  • Incorrect or incomplete address information

  • Customer unavailability

  • Areas with limited courier accessibility

  • Government restrictions or other circumstances beyond our control

Kishorie is not responsible for delays caused by events or circumstances beyond our reasonable control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on:

  • Order value

  • Delivery location

  • Shipping method

  • Courier service

  • Promotional offers

Any applicable shipping fee paid by the customer is separate from the product price unless explicitly stated otherwise.

4. Tracking Your Order

Once your order is dispatched, tracking information will be shared through the contact details provided by you.

Tracking information may take some time to become active after the shipment is handed over to the courier.

Customers are requested to track their shipment using the tracking information provided.

5. Correct Address & Contact Information

The customer is responsible for providing complete and accurate delivery information, including:

  • Full name

  • Complete address

  • House/Flat/Shop number

  • Street/Locality

  • City

  • State

  • PIN code

  • Valid mobile number

Kishorie will not be responsible for delivery failure, delay, RTO, or additional shipping costs resulting from incorrect, incomplete, or inaccurate information provided by the customer.

If an order has already been dispatched, changing the delivery address may not be possible.

6. Delivery Attempts

The courier partner may make multiple delivery attempts according to its operational policy.

Customers are requested to remain available at the provided delivery address and respond to calls from the courier partner when necessary.

If the customer is unavailable, does not respond to the courier, refuses to accept the parcel, or otherwise prevents successful delivery, the shipment may be returned to Kishorie.

7. RTO (Return to Origin)

An order may be marked as RTO (Return to Origin) if delivery cannot be completed due to reasons including, but not limited to:

  • Customer refusing the parcel

  • Customer being unavailable

  • Incorrect or incomplete address

  • Incorrect PIN code

  • Customer not responding to courier calls

  • Customer not accepting the parcel within the applicable delivery attempts

  • Delivery area being inaccessible

  • Customer requesting cancellation after dispatch

  • Any other customer-related reason resulting in unsuccessful delivery

RTO Charges

If an order is returned to Kishorie because of a customer-related delivery failure, the customer may be responsible for applicable forward and/or return shipping charges and other non-refundable logistics costs, to the extent permitted by applicable law.

For COD orders, repeated or unreasonable refusal of delivery may result in restrictions on future COD orders.

8. COD Orders

For Cash on Delivery (COD) orders:

  • Customers must provide a valid and reachable mobile number.

  • Customers should be available to receive the order and make the required payment.

  • Refusal of a COD order after dispatch may result in recovery of applicable shipping/logistics costs, where permitted by law.

  • Kishorie reserves the right to restrict or disable COD availability for customers or locations where repeated delivery failures or RTOs occur.

9. Delayed Shipments

Kishorie works with third-party courier and logistics partners for delivery.

Once an order has been handed over to the courier, delivery is dependent on the courier's network and operations.

A delay in transit does not automatically qualify an order for cancellation, refund, or compensation.

If your shipment appears to be delayed, please contact us with your order number so that we can assist with the available tracking information and, where possible, coordinate with the courier partner.

10. Lost or Misrouted Shipments

If a shipment is officially confirmed as lost or undeliverable by the courier partner, Kishorie will work with the courier/logistics partner to resolve the matter.

Any refund, replacement, or other resolution will be handled according to the applicable circumstances and Kishorie's applicable Refund/Return Policy, subject to applicable law.

Customers should not consider a shipment "lost" solely because tracking has not been updated for a short period.

11. Delivery Confirmation

A shipment may be considered delivered based on the delivery confirmation/status provided by the courier partner.

If tracking shows that your order has been delivered but you have not received it, please contact Kishorie as soon as possible and preferably within 48 hours of the delivery status.

We may request information necessary to investigate the matter with the courier partner.

12. Damaged or Tampered Packages

Please inspect the outer package carefully when receiving your order.

If the package appears to be:

  • Open

  • Torn

  • Crushed

  • Wet

  • Damaged

  • Tampered with

  • Missing security/packaging elements

please refuse delivery where reasonably possible and contact Kishorie immediately.

If you accept a visibly damaged or tampered package, please take clear photographs/videos of the package before opening it and contact us as soon as possible.

For any damage or missing-item claim, photographic/video evidence and other information may be requested to investigate the issue.

13. Unboxing Video

For jewellery orders, customers are strongly encouraged to record a continuous, unedited unboxing video from the sealed package showing:

  1. The unopened outer package

  2. All shipping labels

  3. Any visible damage/tampering

  4. The package being opened

  5. The complete contents of the package

The video should clearly show the condition of the package and its contents.

An unboxing video may be required to properly investigate claims involving missing, incorrect, damaged, or incomplete items.

Failure to provide sufficient evidence may make it difficult for Kishorie to verify and process a claim.

14. Missing or Incorrect Items

If you receive:

  • A missing item

  • An incorrect product

  • An incomplete order

  • A product different from the one ordered

please contact Kishorie promptly after delivery and provide your order number and clear photographs/video of the received package and products.

Claims will be reviewed and verified before any replacement, refund, or other resolution is provided.

15. Multiple Items in One Order

Where an order contains multiple products, Kishorie may ship the products together or in separate shipments depending on availability, packaging, logistics, or operational requirements.

If your order arrives in multiple shipments, please wait for the remaining shipment before reporting an item as missing unless the tracking information confirms that all shipments have been delivered.

16. Partial Delivery

If you receive only part of your order, please check the tracking information first to determine whether the remaining items are being shipped separately.

If all shipments are marked as delivered but an item is still missing, contact Kishorie promptly with the required evidence so that the matter can be investigated.

17. International Shipping

At present, Kishorie may offer shipping only to selected locations.

Where international shipping is offered, the customer is responsible for any applicable customs duties, import taxes, local taxes, or other charges imposed by the destination country unless expressly stated otherwise.

Kishorie is not responsible for delays caused by customs clearance or destination-country authorities.

18. Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible.

If a cancellation request is received after dispatch, the customer may need to wait for the shipment to be returned before any eligible refund or other resolution can be processed.

Applicable shipping and logistics costs may be deducted where permitted by law and the applicable refund policy.

19. Orders Placed During Sales & Promotions

During sales, festivals, product launches, or other promotional periods, order processing and delivery may take longer than usual due to increased order volume.

Such delays do not automatically qualify an order for cancellation or compensation.

20. Force Majeure

Kishorie will not be responsible for failure or delay in fulfilling delivery obligations caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Severe weather

  • Floods

  • Fires

  • Epidemics/pandemics

  • Strikes

  • Transportation disruptions

  • Government restrictions

  • Riots or civil disturbances

  • War or similar events

  • Courier or logistics network disruptions

  • Technical or infrastructure failures

In such circumstances, we will make reasonable efforts to fulfil the order as soon as practicable.

21. Third-Party Courier Partners

Kishorie may use third-party logistics and courier companies to deliver orders.

While we make reasonable efforts to work with reliable delivery partners, Kishorie does not control the courier's internal operations, delivery routes, staffing, or transit conditions.

Where a courier-related issue occurs, Kishorie will make reasonable efforts to assist the customer and coordinate with the courier partner.

22. Customer Cooperation

Customers agree to reasonably cooperate with Kishorie and the courier partner when necessary to complete delivery or investigate a shipping-related issue.

This may include:

  • Answering delivery calls

  • Providing additional address information

  • Being available for delivery

  • Providing photographs/videos for a claim

  • Providing information requested by the courier or Kishorie

23. Fraudulent or Abusive Claims

Kishorie reserves the right to investigate claims involving missing, damaged, incorrect, or undelivered products.

Where there is reasonable evidence of fraudulent, misleading, repeated, or abusive claims, Kishorie may refuse the claim to the extent permitted by applicable law and may restrict future orders or COD availability.

24. Shipping Policy & Other Policies

This Shipping Policy should be read together with Kishorie's applicable Refund & Return Policy, Terms of Service, Privacy Policy, and other store policies.

In case of any conflict, applicable law will prevail.

25. Changes to This Shipping Policy

Kishorie reserves the right to update or modify this Shipping Policy from time to time.

Any updated version will be published on this page with the revised "Last Updated" date.

Customers are encouraged to review the policy before placing an order.

26. Contact Us

For any shipping-related questions, delivery issues, or order concerns, please contact us through the contact details provided on the Kishorie website.

When contacting us regarding an order, please provide your order number so that we can assist you more efficiently.

Important Note

Kishorie aims to provide a smooth and reliable shopping experience. However, shipping and delivery involve third-party logistics providers, and certain circumstances may be outside our control.

We will always make reasonable efforts to assist customers with genuine shipping-related issues while maintaining a fair process for all customers.